Hi I'm Khaled KLAI

Unified Communications Engineer

My name is Khaled KLAI. I am 29 years old. Telecommunications has been my background for over 5 years, Experienced Avaya Engineer skilled in planning, implementation, support, troubleshooting and ongoing maintenance of Avaya Voice / Video / Call Center Components. Working as Avaya Solution Architect/Engineer responsible for deploying Avaya UC solutions from scratch, including planning, designing, installation, commissioning as well as troubleshooting. Pro-active support for troubleshooting, updating clients with new technologies & using my Avaya skills to provide valued support for customers in the field of Avaya Communication Manager, Avaya IP Office, System Manager, Session Manager, Session Border Controller(SBC), Avaya CMS, Avaya Equinox solution, Avaya Aura Device Services, Avaya Aura Messaging, Avaya Breeze, Avaya Presence(PMM), ...

My Skill

Avaya skills

In the last 5 years, I have gained a lot of technical skills in Avaya platforms.

IP Office™ Platform

85%

Avaya Aura® Platform

60%

Avaya Equinox Solution

60%

Avaya CMS (Call Management System)

80%

Other skills

I have experience and knowledge in some other domains and platforms.

Networking skills

75%

Telecommunications skills

80%

System Administration Skills

70%

Development skills

60%

Professional experience

Since Oct. 2014

T&Tservices

Unified Communications Engineer

Installation, configuration, upgrade and curative maintenance of AVAYA communications systems and contact center solutions for customers - Participation in the upgrade of the Avaya Aura solution from version 6.2 to version 8.0 and installation of Equinox Conferencing, Web Gateway (for WebRTC access) and ASBCE (Voice Firewall) solutions for a client - Install, configure, and provision an Avaya IP Office 500v2 server for multiple clients - Installing, configuring and commissioning an S8300 Media Server in LSP mode for a client - Installation, configuration and commissioning of the new Avaya CMS R18 call center solution for a customer - Installation, configuration and commissioning of 12 new AVAYA IP OFFICE SERVER EDITION phone systems (with their duplications) for a customer in Algeria - Participation in the extension of the Avaya telephone system by adding 150 analogue stations (with floor wiring) and 150 IP stations for a client (Hotel).

Oct. 2013 to Mar 2014

Stream Global Services

Customer Advisor

ADSL technical services of SFR France. - Troubleshooting SFR customers for technical problems on ADSL, digital TV and IP telephony for the operator SFR.






Jan. 2013 to May 2013

Dev-Systems

Web Developer

Website development for customers and for our company. - Development of a website containing a travel guide of Tunisia, booking of plane tickets and hotels, informations of the country, informations on the transport, rental of cars and houses (Airbnb). - Development of a commercial website for our company (Dev-Systems) containing clothing sales stores and their items in a virtual store, each shop must have a contract with our company to put their products.

Jul. 2012 to Oct. 2012

Tounessna Media

User Interface Developer

- Following the completion of the end of study project in the section "STUDY PROJECTS" below, I was asked to replace the VB .Net application of the information system to a web application. - Development of the web application in the same way as the VB .Net application already created.

Jan. 2012 to Jun 2012

Tounessna Media

End-Of-Studies Internship

Implement an information system for the company. Development of an application allowing to open an interface for each connection according to its profile: - Journalists: the creation of articles - The correctors (language teachers): the correction of the text (spelling, conjugation ...) - The director: validation of articles - The Webmaster: receive the validated articles from the director for publication on the site - Graphic designers: receive validated articles from the director for integration into the design of the magazine for printing later. - Each article not validated by the director returns to its creator with remarks in order to reformulate it or to cancel it.

Education

2009-2013

University

Institut Supérieur d'Informatique

Senior Technician - Administration of Networks and Services

2005-2009

High School

Ibn Abi Dhief Manouba

Baccalaureate - Information Technology

Certifications

AIPS - Avaya IP Office™ Platform

The AIPS - Avaya IP Office™ Platform credential validates a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting core and complex products of the IP Office™ Platform Solution.

APDS - Avaya Enterprise Team Engagement Solutions

This Technical Sales Enterprise Team Engagement Solutions Curriculum is designed for Avaya Associates and Business Partners responsible for designing Enterprise Team Engagement Solutions in support of customer requirements and those attempting to earn the APDS Avaya Enterprise Team Engagement Solutions credential.

APDS - Avaya Midmarket Solutions

This Technical Sales Midmarket Solutions Curriculum is designed for Avaya Associates and Business Partners responsible for designing Midmarket Solutions in support of customer requirements and those attempting to earn the APDS Avaya Midmarket Solutions credential.

APSS - Avaya Enterprise Team Engagement Solutions

This Sales Enterprise Team Engagement Solutions Curriculum is designed for Avaya Associates and Business Partners responsible for selling Enterprise Team Engagement Solutions in support of customer requirements and those attempting to earn the APSS Avaya Enterprise Team Engagement Solutions credential.

APSS - Avaya Midmarket Solutions

This Sales Midmarket Solutions Curriculum is designed for Avaya Associates and Business Partners responsible for selling Avaya Midmarket Solutions in support of customer requirements and those attempting to earn the APSS Midmarket Solutions credential.

APSS - Avaya Video Conferencing Solutions

This Sales Video Conferencing Solutions Curriculum is designed for Avaya Associates and Business Partners responsible for selling Video Conferencing Solutions in support of customer requirements and those attempting to earn the APSS Avaya Video Conferencing Solutions credential.

Technical competencies

Avaya

Avaya

IP Office

Avaya

Avaya Aura

Avaya

Avaya CMS

Avaya

SIP

Telecommunications

SIP Trunking

Telecommunications

H.323

Telecommunications

Analog Telephony

Telecommunications

PSTN

Telecommunications

ISDN

Telecommunications

Linux

Others

VMWare

Others

DHCP

Networking

DNS

Networking

Networking

Networking

LDAP

Networking

VOIP

Telecommunications and Networking

HTML

Others

Javascript

Others

CSS

Others

PHP

Others

Mysql

Others

Wordpress

Others

SQL Server

Others

Contact Us

Contact Info

Please feel free to contact me if you need any further information.

And let me know if you have a suggestion of opportunity to discuss or any feedback is appreciated.

Address

Manouba, Tunisia

Skype

khaled.klaai

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